Knowledge Product Manager - ServiceNow
About this role
Job title: Knowledge Product Manager - ServiceNow
Job Summary
Bachelor’s degree or equivalent experience
3–5+ years in Knowledge Management, Digital Workplace, ITSM, or related field
Experience working with knowledge platforms (e.g., ServiceNow)
Strong experience in:
Governance and process design
Cross-functional collaboration
Data-driven decision making
Excellent writing and communication skills with English being the primary language with a focus on clarity and usability.
Ability to collaborate effectively with cross-functional teams to identify knowledge gaps and create relevant content.
Experience with knowledge management tools and content management systems.
Analytical mindset with the ability to interpret data and improve content based on user engagement and feedback.
Detail-oriented, with excellent organizational and project management skills.
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