Knowledge Hub Team Leader

Knowledge Hub Team Leader

Knowledge Hub Team Leader

remote type

Hybrid

locations

Makati City, National Capital Region (Manila), Philippines

time type

Full time

posted on

Posted Today

job requisition id

JR103067

Markem-Imaje, Blue Bite, Solaris Laser, Systech, MS Printing Solutions and JK Group. We design, manufacture and deliver industrial equipment, consumables, software and services solutions for the marking & coding, consumer engagement, product traceability, authentication, and digital textile printing markets.

With more than 40 offices and over 3,000 employees worldwide, DII has a presence in +28 countries and offers numerous job opportunities globally. If you're looking for an international, multidisciplinary and collaborative environment that offers a world of opportunities, come join us at DII.

About the Global Service Enablement

The Global Service Enablement (GSE) enables employees, partners and customers to access the knowledge, learning, service products and digital support they need to work effectively and independently. By connecting technical documentation, training, digital platforms, self-service capabilities and the service product portfolio, GSE turns complex product and service knowledge into clear, accessible and scalable experiences.

Our vision is to create an integrated global knowledge and learning ecosystem in which accurate and relevant information is available at the moment of need, enabling better customer experiences, stronger service execution and continuous capability development.

Our mission is to design, develop, and manage high-quality technical content, learning solutions, digital knowledge platforms, and service products. We work across functions and regions to standardize content, improve accessibility, reduce duplication, and enable customers, partners and employees to resolve issues, build competence, and adopt our solutions successfully.

About the Knowledge Hub

The Manila Knowledge Hub is a key capability within GSE’s global delivery model. The multidisciplinary team brings together expertise in training content design, instructional design for technical documentation, graphic illustration and animation, learning platforms and platform experience. Its purpose is not simply to provide additional production capacity, but to become a scalable center of expertise that improves the quality, consistency, and speed of GSE deliverables globally. Once fully operational, the team will strengthen our ability to respond effectively and efficiently to the knowledge, learning, documentation and digital support needs of customers, partners, and the internal technical organization.

Role Purpose

The Knowledge Hub Team Leader provides day-to-day “people leadership” and operational coordination for the Manila team. The role helps build a cohesive, capable and engaged local team, translates agreed GSE priorities into clear team activities, and supports reliable delivery to agreed timelines and quality standards. Working closely with managers and discipline leaders in Europe, the Team Leader provides a strong local leadership presence, addresses routine team matters and escalates decisions that require functional, technical, HR or budget authority. The Team Leader may also contribute practical expertise to selected assignments where this supports delivery and team development.

Reporting and Governance

• Reports directly to the Manager, Service Enablement, who sets the overall direction, priorities and performance framework for the Manila team. The Team Leader is responsible for local communication, daily coordination, goal setting, coaching, mid-year and annual performance reviews, and timely escalation of issues requiring management decisions.
• Works with the relevant GSE discipline leader to apply agreed work processes, professional standards, capability-development priorities, and quality governance. The Team Leader remains responsible for local planning, people coordination and day-to-day delivery, while technical or professional decisions outside the Team Leader’s expertise remain with the relevant discipline leader.
• Works within the local Philippine administrative and HR structure for employment administration, policy compliance and locally required people processes.
• Maintains governance and alignment with the functional and discipline leaders on priorities, capacity, quality, performance, and team development.
• Participates in relevant GSE planning and coordination meetings when Manila team input or representation is required.

Key Responsibilities

• People Leadership and Team Development

• Set clear individual goals aligned with team priorities, provide regular coaching and feedback, and conduct documented mid-year and annual performance reviews in collaboration with the Manager, Service Enablement and local HR processes.

• Support the Manager, Global Service Enablement, discipline leaders and local HR with recruitment, selection and onboarding as the team expands, providing local coordination and candidate insight.

• Build an inclusive, accountable, and collaborative local team culture aligned with GSE values and ways of working.

• Create individual development plans, identify capability gaps, and coordinate learning and career development.

• Manage leave, attendance, and day-to-day employee matters in line with local HR policies.

• Address performance or conduct concerns promptly in partnership with functional leadership and local HR.

• Promote employee engagement, wellbeing, retention and effective communication across the team.

• Planning, Delivery and Operations

• Coordinate planning, work allocation, and resource capacity across the full multidisciplinary team.

• Translate global priorities into clear local work plans, deliverables, ownership, and timelines.

• Balance workload across disciplines and make day-to-day prioritization decisions within agreed governance.

• Monitor progress, dependencies, risks, deadlines and quality, and escalate issues early.

• Apply agreed processes and ways of working consistently, identify practical improvements, and coordinate their implementation with the relevant functional or discipline leader.

• Remove delivery obstacles and coordinate access to subject-matter experts, tools and information.

• Provide transparent reporting on capacity, delivery, quality, recruitment, and team development.

• Where relevant to the candidate’s experience and team needs, contribute practical expertise to selected operational assignments in instructional design, learning management systems, graphic illustration, animation or a related field to support team capability, delivery or continuous improvement.

• Quality, Stakeholder and Platform Coordination

• Coordinate with discipline leaders and specialists to confirm that deliverables meet agreed content, instructional, visual, technical and platform-quality standards, and escalate quality concerns that require specialist judgement.

• Coordinate closely with global stakeholders, GSE discipline leaders, subject-matter experts, and other global functions.

• Clarify requirements, manage expectations, and maintain effective stakeholder communication.

• Ensure effective governance, adoption and local capability for the team’s digital toolset, including learning, content-authoring, collaboration, knowledge and product-lifecycle platforms. Current tools include Adobe Learning Manager, MadCap, Workday, Microsoft 365, Spelog, Mavenoid and Windchill. Routine platform administration is assigned to the appropriate specialist roles.

• Promote consistent knowledge-management practices, reuse of content and effective lifecycle governance.

• Represent the Manila Knowledge Hub in relevant GSE coordination forums when local team input is required and contribute practical observations and improvement ideas within the Team Leader’s area of responsibility.

• Decision-Making Authority

• Allocate day-to-day work and adjust team priorities within the agreed GSE plan.

• Manage resource capacity, schedules, and leave while safeguarding delivery commitments.

• Conduct goal setting, development discussions, mid-year reviews and annual performance reviews for team members, with calibration and support from the Manager, Service Enablement and local HR where required.

• Support local recruitment and selection by screening candidates, participating in interviews, assessing team fit, and providing recommendations to the relevant functional or discipline leaders. Final hiring decisions and approvals remain subject to company processes and the appropriate management authority.

• Recommend operational methods and local process improvements, and coordinate approval and implementation with the relevant functional or discipline leader where required.