Kiosk mode Operations Analyst, Demand Operations & Service Quality

About the Role Waymo is an autonomous driving technology company with the mission to be the world's most trusted driver. Since its start as the Google Self-Driving Car Project in 2009, Waymo has focused on building the Waymo Driver—The World's Most Experienced Driver™—to improve access to mobility while saving thousands of lives now lost to traffic crashes. The Waymo Driver powers Waymo’s fully autonomous ride-hail service and can also be applied to a range of vehicle platforms and product use cases. The Waymo Driver has provided over ten million rider-only trips, enabled by its experience autonomously driving over 100 million miles on public roads and tens of billions in simulation across 15+ U.S. states. Waymo Operations exists to deliver the Waymo Driver to the world. We are a global team building and scaling the world's first and leading autonomous fleet and operations platform. From component sourcing to end customer management, we enable and create value for Waymo through scaled and orchestrated deployment of the Waymo Driver. At Waymo, we are dedicated to building a culture that promotes collaboration and celebration. We value our team members' unique backgrounds, perspectives, and experiences and support and encourage all team members to share their ideas to help Waymo better serve the communities in which we operate. The Demand Operations & Service Quality team drives conversion, retention and utilization within local markets via metrics design and oversight, issue mitigation, and key demand opportunities. The Ops Analyst, Demand Operations & Service Quality will provide analytical and operational support across the entirety of the Demand Ops & Service Quality team, with a focus on understanding top rider pain points, building dashboards for Ops Managers to self-serve data, investigating escalated metrics, and supporting marketplace enablement. This role reports to the Head of Demand Operations & Service Quality. What You'll Do

• Lead analytical reporting cadences for the Demand & Service Quality Operations team — preparing key reports, diagnosing issues, and identifying opportunities for improvement.
• Drive key projects to deep dive on operational challenges and improve business outcomes; support local operations managers with insights to elevate the service in their markets.
• Design and develop metrics & dashboards to enable operations managers to understand and self-serve data; leverage AI to improve data analysis efficiency.
• Create opportunities to upskill local operations managers in data analysis.
• Communicate business results and insights to cross-functional partners and leadership.
• Partner with cross-functional teams to align on priorities and deliver results. What We're Looking For
• Strong analytical and operational mindset with ability to translate data into actionable insights.
• Experience designing and developing dashboards and metrics to support operations.
• Ability to lead reporting cadences and collaborate with local operations managers.
• Comfortable communicating results to cross-functional partners and leadership.
• Willingness to leverage AI to improve data analysis efficiency. Nice to Have
• Experience in marketplace enablement or operations in local markets.
• Proactive, self-starting attitude with ability to work across time zones and teams. Compensation & Benefits
• Salary details not disclosed in the posting.