About this role
About the Role Dr. Martens Maastricht is seeking an engaging and responsible Keyholder to lead our diverse shopfloor team. This part-time role (15-20 hours per week) involves opening/closing the store, supporting the management team, and delivering a seamless customer experience, while acting as a role model for the team and guiding delivery activity. What You'll Do
- Take responsibility for opening & closing the store when necessary, following all relevant procedures.
- Hit and exceed individual sales targets while contributing to the wider performance of the store: Sales, Conversion, UPT, ATV.
- Lead on delivery procedures when necessary, processing all stock in line with company expectations.
- Assist the store management team with day-to-day retail operations and health & safety procedures (delivery, clock in/out, stock takes, replenishment, floor management) and maintain a safe and tidy work environment.
- Drive high standards of customer service within the store, ensuring every customer receives an exceptional, unforgettable experience.
- Handle till transactions in line with operating procedures and assist with more complex enquiries from customers.
- Be a trusted key holder, acting as a role model and providing guidance to the team, with occasional involvement in management coverage and delivery activity. What We're Looking For
- You’ll be a proud custodian to our culture, embodying what we stand for and encouraging others to do the same. Professional, but also authentic, fearless and passionate about the product.
- Experience in retail with a similar level of responsibility is a bonus, especially in fashion/lifestyle brands.
- Ownership of your own development, proactively seeking feedback to build self-awareness.
- Demonstrates resilience with a solution-driven mindset.
- Fluency in English at a business level; additional languages would be great.
- Good IT skills – confident using Microsoft Office and POS systems.
- Willingness to work varied shifts across 7 days and to cover management holidays when needed. Nice to Have
- Experience in fashion/lifestyle retail.
- Additional language skills beyond English. Compensation & Benefits
- Bonus incentives
- Welcome pair of Docs
- Generous discount on our footwear and accessories
- 8% holiday allowance
- 2 paid volunteer days per year
- Opportunities for growth
- Access to our Employee Assistance Programme & Mental Health First Aiders