About this role
Job title: Key Lead - Woodland Hills Mall, Hollister
About the Role The Key Lead is part of the store leadership team at Hollister in Woodland Hills Mall, Tulsa, OK, responsible for ensuring every customer receives a quality in-store experience on the sales floor. You’ll act as Floor Supervisor, guiding Brand Reps and Stock Associates and driving store performance through customer experience and daily sales goals.
What You'll Do
- Perform Opening and Closing Routines.
- Operate Register/Point of Sale systems.
- Fulfill OMNI Channel Orders.
- Demonstrate Product Knowledge and Brand Awareness while driving sales.
- Build and maintain Visual Displays.
- Analyze reporting to inform decision making.
- Protect Store Assets & perform Inventory Control.
- Represent the Brand and Exemplify Company Culture and Values.
- Schedule will vary weekly; you should expect to work at least 12-16 hours per week with required availability on Saturdays and Sundays and during certain holidays; hours may increase during peak times.
What We're Looking For
- High School Diploma/G.E.D. preferred, or equivalent; 1 year of retail experience preferred.
- Retail supervisory/management experience is not required; experience leading groups or teams is preferred.
- Maintain a strong customer focus and demonstrate exceptional interpersonal and communication skills.
- Knowledge of current fashion trends; energetic, outgoing, and assertive.
- Take initiative, show confidence; master adaptability and flexibility.
- Balance multiple tasks while being detail-oriented; engage in applied learning and proactive thinking.
- Exhibit a strong work ethic.
Compensation & Benefits
- Quarterly Sales Incentive Bonus
- Merchandise Discount
- Opportunities for Career Advancement
- Opportunity to Become a Brand Affiliate
- Training and Development
- A Global Team of People Who'll Celebrate you for Being YOU