About this role
Job title: Key Lead - Westgate Mall, Hollister
About the Role The Key Lead ensures customers receive a quality in-store experience by acting as Floor Supervisor and guiding Brand Reps and Stock Associates. As part of the store leadership team, this role drives store performance on the floor through a focus on customer experience and daily sales goals.
What You'll Do
- Perform Opening and Closing Routines.
- Operate Register/Point of Sale systems.
- Fulfill OMNI Channel Orders.
- Demonstrate Product Knowledge and Brand Awareness while driving sales.
- Build and maintain Visual Displays.
- Analyze reporting to inform decision making.
- Protect Store Assets and perform Inventory Control.
- Represent the Brand and Exemplify Company Culture and Values.
- Meet schedule requirements: schedule will vary weekly, with at least 12-16 hours per week; required availability on Saturdays and Sundays and certain holidays; hours may increase during peak times.
What We're Looking For
- High School Diploma/G.E.D. preferred, or equivalent; 1 year of retail experience is preferred.
- Retail supervisory/management experience is not required but preferred.
- Experience in leading groups or teams is preferred.
- Maintain a strong customer focus.
- Demonstrate exceptional interpersonal skills.
- Possess strong communication skills.
- Knowledge of current fashion trends.
- Energetic, outgoing, and assertive.
- Take initiative and show confidence.
- Master adaptability and flexibility.
- Balance multiple tasks while being detail-oriented.
- Engage in applied learning and proactive thinking.
- Exhibit a strong work ethic.
Compensation & Benefits
- Quarterly Sales Incentive Bonus
- Merchandise Discount
- Opportunities for Career Advancement
- Opportunity to Become a Brand Affiliate
- Training and Development
- A Global Team of People Who'll Celebrate you for Being YOU