About this role
Job title: Key Lead - Westfield London (Shepherd's Bush)
About the Role The Key Lead ensures customers receive a quality in-store experience by acting as the Floor Supervisor, guiding Brand Reps and Stock Associates, and ensuring store operations run smoothly. As part of the store leadership team, they drive on-floor performance through customer experience and achievement of daily sales.
What You'll Do
- Perform Opening and Closing Routines.
- Operate Register/Point of Sale systems.
- Fulfill OMNI Channel Orders.
- Demonstrate Product Knowledge and Brand Awareness while driving sales.
- Build and maintain Visual Displays.
- Analyze reporting to inform decision making.
- Protect Store Assets and perform Inventory Control.
- Represent the Brand and exemplify Company Culture and Values.
- Work schedule varies weekly; at least 16 hours; required Saturdays and Sundays and certain holidays; hours may increase during peak times.
What We're Looking For
- Education: High School Diploma/G.E.D. equivalent preferred.
- Retail Experience: At least 1 year preferred.
- Supervisor/Managerial Experience: No supervisory/management experience required.
- Maintain a strong customer focus.
- Demonstrate exceptional interpersonal skills.
- Possess strong communication skills.
- Show knowledge of current fashion trends.
- Be energetic, outgoing, and assertive.
- Take initiative and show confidence.
- Master adaptability and flexibility.
- Balance multiple tasks while being detail-oriented.
- Engage in applied learning and proactive thinking.
- Exhibit a strong work ethic.
Compensation & Benefits
- Quarterly Sales Incentive Bonus
- Merchandise Discount
- Flexible Schedule
- Opportunities for Career Advancement
- Associate Assistance Program
- Opportunity to Become a Brand Affiliate
- Training and Development
- A Global Team of People Who'll Celebrate you for Being YOU
- pending completion of 90 day probationary period