About this role
Job title: Key Lead - Waasland Shopping Center, Hollister
About the Role The Key Lead acts as the Floor Supervisor, ensuring a quality in-store experience for customers and guiding Brand Reps and Stock Associates. As part of the store leadership team, this role drives store performance on the floor through customer experience and achieving daily sales targets.
What You'll Do
- Perform Opening and Closing Routines.
- Operate Register/Point of Sale systems.
- Fulfill OMNI Channel Orders.
- Demonstrate Product Knowledge, Brand Awareness, while driving sales.
- Build and maintain Visual Displays.
- Analyze reporting to inform decision making.
- Protect Store Assets & perform Inventory Control.
- Represent the Brand and Exemplify Company Culture and Values.
What We're Looking For
- Education: High School Diploma / GED, or equivalent preferred.
- Retail Experience: At least 1 year of retail experience is preferred.
- Supervisor/ Managerial Experience: No supervisory/ management experience is required.
- CEFR B2 Fluency in English & Dutch, required.
- Maintain a strong customer focus.
- Demonstrate exceptional interpersonal skills.
- Possess strong communication skills.
- Show knowledge of current fashion trends.
- Be energetic, outgoing, and assertive.
- Take initiative and show confidence.
- Master adaptability and flexibility.
- Balance multiple tasks while being detail-oriented.
- Engage in applied learning and proactive thinking.
- Exhibit a strong work ethic.
Nice to Have
- 1 year of retail experience preferred.
- No supervisory/management experience required.
Compensation & Benefits
- Salary: Starting rate listed at €16.91 per hour (hourly).
- Benefits include: Quarterly bonus program, merchandise discount, mutual insurance and company provident insurance, Employee Assistance Program, career development opportunities, training and development, onboarding, and an international team.
- 13th month – 100% (pending probationary period).