About this role
Job title: Key Lead - The Trafford Centre, Hollister
About the Role The Key Lead is responsible for ensuring all customers receive quality in-store experience, acting as the Floor Supervisor, providing guidance and coaching to Brand Reps and Stock Associates to ensure store operations are running effectively. The Key Lead is part of the store leadership team, responsible for driving store performance on the floor through customer experience and team achievement of daily sales.
What You'll Do
- Perform Opening and Closing Routines.
- Operate Register/Point of Sale systems.
- Fulfill OMNI Channel Orders.
- Demonstrate Product Knowledge, Brand Awareness, while driving sales.
- Build and maintain Visual Displays.
- Analyze reporting to inform decision making.
- Protect Store Assets & perform Inventory Control.
- Represent the Brand and Exemplify Company Culture and Values.
What We're Looking For
- Education: High School Diploma/G.E.D. equivalent preferred.
- Retail Experience: At least 1 year of retail experience is preferred.
- Supervisor/ Managerial Experience: No supervisory/ management experience is required.
- Maintain a strong customer focus.
- Demonstrate exceptional interpersonal skills.
- Possess strong communication skills.
- Show knowledge of current fashion trends.
- Be energetic, outgoing, and assertive.
- Take initiative and show confidence.
- Master adaptability and flexibility.
- Balance multiple tasks while being detail-oriented.
- Engage in applied learning and proactive thinking.
- Exhibit a strong work ethic.
Nice to Have
- High School Diploma/G.E.D. equivalent preferred.
- 1 year retail experience preferred.
Compensation & Benefits
- Starting rate: £13.80 per hour (hourly).
- Quarterly Sales Incentive Bonus
- Merchandise Discount
- Flexible Schedule
- Opportunities for Career Advancement
- Associate Assistance Program
- Training and Development
- A Global Team of People Who'll Celebrate you for Being YOU (pending completion of 90 day probationary period)
- Note: Some job offers may be conditional upon visa/work eligibility.
- Any job offers for this role could be subject to and conditional upon the applicant carrying out applicable work visa formalities.