About this role
Job title: Key Lead - The Shops at Mission Viejo, Hollister
About the Role The Key Lead acts as Floor Supervisor to deliver quality in-store experiences and guide Brand Reps and Stock Associates. As part of the store leadership team, this role drives store performance on the sales floor through customer experience and team achievement of daily goals.
What You'll Do
- Perform Opening and Closing Routines.
- Operate Register/Point of Sale systems.
- Fulfill OMNI Channel Orders.
- Demonstrate Product Knowledge and Brand Awareness while driving sales.
- Build and maintain Visual Displays.
- Analyze reporting to inform decision making.
- Protect Store Assets & perform Inventory Control.
- Represent the Brand and Exemplify Company Culture and Values.
What We're Looking For
- High School Diploma/G.E.D. preferred or equivalent; 1 year of retail experience preferred.
- Retail supervisory/management experience is not required but preferred.
- Experience in leading groups or teams is preferred.
- Maintain a strong customer focus.
- Demonstrate exceptional interpersonal skills.
- Possess strong communication skills.
- Knowledge of current fashion trends.
- Energetic, outgoing, and assertive.
- Take initiative and show confidence.
- Adaptability and flexibility.
- Balance multiple tasks while being detail-oriented.
- Applied learning and proactive thinking.
- Strong work ethic.
Nice to Have
- Retail supervisory/management experience is preferred.
- Experience in leading groups or teams is preferred.
Compensation & Benefits
- Starting rate for this position is $19.70 per hour.
- Quarterly Sales Incentive Bonus
- Merchandise Discount
- Opportunities for Career Advancement
- Opportunity to Become a Brand Affiliate
- Training and Development
- A Global Team of People Who'll Celebrate you for Being YOU