Key Lead - The Friary Guildford, Hollister

Job title: Key Lead - The Friary Guildford, Hollister

About the Role The Key Lead ensures every customer experiences quality in-store service by acting as the Floor Supervisor, guiding Brand Reps and Stock Associates, and maintaining smooth store operations. As part of the store leadership team, they drive daily sales and overall store performance through exceptional customer experience and team achievement.

What You'll Do

• Perform Opening and Closing Routines
• Operate Register/Point of Sale systems
• Fulfill OMNI Channel Orders
• Demonstrate Product Knowledge and Brand Awareness while driving sales
• Build and maintain Visual Displays
• Analyze reporting to inform decision making
• Protect Store Assets and perform Inventory Control
• Represent the Brand and exemplify company culture and values
• Support business needs during peak periods and maintain availability on weekends/holidays as required

What We're Looking For

• Education: High School Diploma/G.E.D. equivalent preferred
• Retail Experience: At least 1 year preferred
• Supervisor/Managerial Experience: Not required
• Maintain a strong customer focus
• Demonstrate exceptional interpersonal and communication skills
• Knowledge of current fashion trends
• Energetic, outgoing, and assertive
• Take initiative and show confidence
• Master adaptability and flexibility
• Balance multiple tasks with attention to detail
• Engage in applied learning and proactive thinking
• Exhibit a strong work ethic

Nice to Have

• Pending completion of 90 day probationary period

Compensation & Benefits

• Starting rate: £15.10 per hour
• Benefits: Quarterly Sales Incentive Bonus, Merchandise Discount, Flexible Schedule, Opportunities for Career Advancement, Associate Assistance Program, Training and Development
• A Global Team of People Who'll Celebrate you for Being YOU (pending completion of 90 day probationary period)