About this role
Job title: Key Lead - Sunrise Mall, Hollister
About the Role The Key Lead acts as Floor Supervisor to ensure a quality in-store experience, guiding Brand Reps and Stock Associates and helping store operations run smoothly. As part of the store leadership team, the Key Lead drives floor performance through customer experience and team achievement of daily sales.
What You'll Do
- Perform Opening and Closing Routines.
- Operate Register/Point of Sale systems.
- Fulfill OMNI Channel Orders.
- Demonstrate Product Knowledge and Brand Awareness while driving sales.
- Build and maintain Visual Displays.
- Analyze reporting to inform decision making.
- Protect Store Assets & perform Inventory Control.
- Represent the Brand and exemplify Company Culture and Values.
What We're Looking For
- High School Diploma/G.E.D. preferred, or equivalent; 1 year of retail experience preferred.
- Retail supervisory/management experience is not required; experience in leading groups or teams is preferred.
- Maintain a strong customer focus and possess exceptional interpersonal and communication skills.
- Knowledge of current fashion trends; energetic, outgoing, and assertive.
- Take initiative, show confidence, and be adaptable/flexible.
- Able to balance multiple tasks while being detail-oriented; strong work ethic.
- Schedule requires availability on Saturdays and Sundays, as well as certain holidays; expect 12-16 hours per week with potential increases during peak times.
Compensation & Benefits
- Quarterly Sales Incentive Bonus
- Merchandise Discount
- Opportunities for Career Advancement
- Opportunity to Become a Brand Affiliate
- Training and Development
- A Global Team of People Who'll Celebrate you for Being YOU