About this role
Job title: Key Lead - St Johns Town Center, Hollister
About the Role The Key Lead at Hollister in St Johns Town Center serves as Floor Supervisor, guiding Brand Reps and Stock Associates to ensure a high-quality in-store experience. This role is part of the store leadership team, focusing on driving store performance on the floor through customer experience and team achievement of daily sales. Responsibilities span opening/closing routines, POS operation, omni-channel orders, product knowledge, visual displays, inventory protection, and upholding brand culture.
What You'll Do
- Perform Opening and Closing Routines.
- Operate Register/Point of Sale systems.
- Fulfill OMNI Channel Orders.
- Demonstrate Product Knowledge, Brand Awareness, while driving sales.
- Build and maintain Visual Displays.
- Analyze reporting to inform decision making.
- Protect Store Assets & perform Inventory Control.
- Represent the Brand and Exemplify Company Culture and Values.
What We're Looking For
- High School Diploma/G.E.D. preferred, or equivalent
- 1 year of retail experience is preferred
- Retail supervisory / management experience is not required
- Experience in leading groups or teams is preferred
- Maintain a strong customer focus.
- Demonstrate exceptional interpersonal skills.
- Possess strong communication skills.
- Show knowledge of current fashion trends.
- Be energetic, outgoing, and assertive.
- Take initiative and show confidence.
- Master adaptability and flexibility.
- Balance multiple tasks while being detail-oriented.
- Engage in applied learning and proactive thinking.
- Exhibit a strong work ethic.
Compensation & Benefits
- Quarterly Sales Incentive Bonus
- Merchandise Discount
- Opportunities for Career Advancement
- Opportunity to Become a Brand Affiliate
- Training and Development
- A Global Team of People Who'll Celebrate you for Being YOU