About this role
Job title: Key Lead - St. James Quarter, Hollister
About the Role The Key Lead acts as the Floor Supervisor to ensure quality in-store experience, guiding Brand Reps and Stock Associates to keep store operations running smoothly. As part of the store leadership team, they drive store performance on the sales floor through exceptional customer experience and achievement of daily sales goals.
What You'll Do
- Perform opening and closing routines.
- Operate Register/Point of Sale systems.
- Fulfill OMNI Channel Orders.
- Demonstrate product knowledge and brand awareness while driving sales.
- Build and maintain visual displays.
- Analyze reporting to inform decision making.
- Protect store assets and perform inventory control.
- Represent the Brand and exemplify company culture and values.
What We're Looking For
- Education: High School Diploma or GED equivalent preferred.
- Retail experience: at least 1 year preferred.
- Supervisor/managerial experience: not required.
- Maintain a strong customer focus.
- Demonstrate exceptional interpersonal skills.
- Possess strong communication skills.
- Show knowledge of current fashion trends.
- Be energetic, outgoing, and assertive.
- Take initiative and show confidence.
- Master adaptability and flexibility.
- Balance multiple tasks while being detail-oriented.
- Engage in applied learning and proactive thinking.
- Exhibit a strong work ethic.
Compensation & Benefits
- Starting rate: £15.10 per hour (i.e., the recruiting pay range for this position is £15.10 - £15.10 per hour). The starting rate and range may be modified in the future.
- Quarterly sales incentive bonus
- Merchandise discount
- Flexible schedule
- Opportunities for career advancement
- Associate Assistance Program
- Opportunity to become a Brand Affiliate
- Training and Development
- A Global Team of People Who'll Celebrate you for Being YOU (pending completion of 90 day probationary period)