Key Lead - Smith Haven Mall, Hollister

Job title: Key Lead - Smith Haven Mall, Hollister

About the Role The Key Lead ensures customers receive a quality in-store experience by acting as Floor Supervisor and guiding Brand Reps and Stock Associates, ensuring store operations run smoothly. They are part of the store leadership team and drive performance on the floor through customer experience and daily sales.

What You'll Do

• Perform Opening and Closing Routines.
• Operate Register/Point of Sale systems.
• Fulfill OMNI Channel Orders.
• Demonstrate Product Knowledge, Brand Awareness, while driving sales.
• Build and maintain Visual Displays.
• Analyze reporting to inform decision making.
• Protect Store Assets & perform Inventory Control.
• Represent the Brand and Exemplify Company Culture and Values.

What We're Looking For

• High School Diploma/ G.E.D. preferred, or equivalent; 1 year of retail experience preferred.
• Retail supervisory / management experience is not required. Experience in leading groups or teams is preferred.
• Maintain a strong customer focus.
• Demonstrate exceptional interpersonal skills.
• Possess strong communication skills.
• Show knowledge of current fashion trends.
• Be energetic, outgoing, and assertive.
• Take initiative and show confidence.
• Master adaptability and flexibility.
• Balance multiple tasks while being detail-oriented.
• Engage in applied learning and proactive thinking.
• Exhibit a strong work ethic.

Nice to Have

• Experience in leading groups or teams is preferred.
• Passion for fashion and current trends.

Compensation & Benefits

• Starting rate: $19.80 per hour (pay range $19.80-$19.80 per hour).
• Quarterly Sales Incentive Bonus.
• Merchandise Discount.
• Opportunities for Career Advancement.
• Opportunity to Become a Brand Affiliate.
• Training and Development.
• A global team of people who celebrate you for being YOU.