Key Lead - Princesshay, Hollister

Job title: Key Lead - Princesshay, Hollister

About the Role The Key Lead is responsible for ensuring all customers receive a quality in-store experience by acting as the Floor Supervisor and guiding Brand Reps and Stock Associates. This role is part of the store leadership team and focuses on driving store performance on the floor through customer experience and team achievement of daily sales.

What You'll Do

• Perform Opening and Closing Routines.
• Operate Register/Point of Sale systems.
• Fulfill OMNI Channel Orders.
• Demonstrate Product Knowledge, Brand Awareness, while driving sales.
• Build and maintain Visual Displays.
• Analyze reporting to inform decision making.
• Protect Store Assets & perform Inventory Control.
• Represent the Brand and Exemplify Company Culture and Values.
• Work Schedule Requirements: Schedule will vary weekly and may require at least 16 hours per week with availability on Saturdays and Sundays and certain holidays; hours may increase during peak times.

What We're Looking For

• Education: High School Diploma/G.E.D. equivalent preferred.
• Retail Experience: At least 1 year preferred.
• Supervisor/Managerial Experience: Not required.
• Maintain a strong customer focus.
• Demonstrate exceptional interpersonal skills.
• Possess strong communication skills.
• Knowledge of current fashion trends.
• Energetic, outgoing, and assertive.
• Take initiative and show confidence.
• Master adaptability and flexibility.
• Balance multiple tasks while being detail-oriented.
• Engage in applied learning and proactive thinking.
• Exhibit a strong work ethic.

Nice to Have

• Education and 1 year retail experience preferred.
• Willingness to learn and grow within the brand and store leadership.

Compensation & Benefits

• Starting rate: £13.80 per hour (also listed as 13.80 per hour; recruiting pay range £13.80 - £13.80 per hour).
• Quarterly Sales Incentive Bonus.
• Merchandise Discount.
• Flexible Schedule.
• Opportunities for Career Advancement.
• Associate Assistance Program.
• Opportunity to Become a Brand Affiliate.
• Training and Development.
• A Global Team of People Who'll Celebrate you for Being YOU (pending completion of 90 day probationary period).