About this role
Job title: Key Lead - Pinnacle Hills Promen, Hollister
About the Role The Key Lead acts as the Floor Supervisor, ensuring customers receive a quality in-store experience. They guide Brand Reps and Stock Associates and help drive store performance on the sales floor through a focus on customer experience and team achievement of daily sales. They are part of the store leadership team and represent the brand values.
What You'll Do
- Perform Opening and Closing Routines.
- Operate Register/Point of Sale systems.
- Fulfill OMNI Channel Orders.
- Demonstrate Product Knowledge and Brand Awareness while driving sales.
- Build and maintain Visual Displays.
- Analyze reporting to inform decision making.
- Protect Store Assets & perform Inventory Control.
- Represent the Brand and exemplify Company Culture and Values.
- Work schedule will vary weekly; at least 12-16 hours per week with required Saturday/Sunday and holiday availability; hours may increase during peak periods.
What We're Looking For
- High School Diploma/G.E.D. preferred, or equivalent; 1 year of retail experience preferred.
- Retail supervisory/management experience is not required; experience in leading groups or teams is preferred.
- Maintain a strong customer focus.
- Demonstrate exceptional interpersonal skills.
- Possess strong communication skills.
- Show knowledge of current fashion trends.
- Be energetic, outgoing, and assertive.
- Take initiative and show confidence.
- Master adaptability and flexibility.
- Balance multiple tasks while being detail-oriented.
- Engage in applied learning and proactive thinking.
- Exhibit a strong work ethic.
Nice to Have
- Experience in leading groups or teams (preferred).
Compensation & Benefits
- Quarterly Sales Incentive Bonus
- Merchandise Discount
- Opportunities for Career Advancement
- Opportunity to Become a Brand Affiliate
- Training and Development
- A Global Team of People Who'll Celebrate you for Being YOU