About this role
Job title: Key Lead - Penn Square Mall, Hollister
About the Role The Key Lead is responsible for ensuring customers receive a quality in-store experience. They act as the Floor Supervisor, providing guidance and coaching to Brand Reps and Stock Associates to ensure store operations are running effectively. The Key Lead is part of the store leadership team and is responsible for driving store performance on the floor through customer experience and achievement of daily sales.
What You'll Do
- Perform Opening and Closing Routines.
- Operate Register/Point of Sale systems.
- Fulfill OMNI Channel Orders.
- Demonstrate Product Knowledge, Brand Awareness, while driving sales.
- Build and maintain Visual Displays.
- Analyze reporting to inform decision making.
- Protect Store Assets & perform Inventory Control.
- Represent the Brand and Exemplify Company Culture and Values.
What We're Looking For
- High School Diploma/ G.E.D. preferred, or equivalent; 1 year of retail experience preferred.
- Retail supervisory / management experience is not required; Experience in leading groups or teams is preferred.
- Maintain a strong customer focus; demonstrate exceptional interpersonal and communication skills.
- Possess strong communication skills; show knowledge of current fashion trends.
- Be energetic, outgoing, and assertive; take initiative and show confidence.
- Master adaptability and flexibility; balance multiple tasks while being detail-oriented.
- Engage in applied learning and proactive thinking; exhibit a strong work ethic.
Nice to Have
Compensation & Benefits
- Quarterly Sales Incentive Bonus
- Merchandise Discount
- Opportunities for Career Advancement
- Training and Development
- A Global Team of People Who'll Celebrate you for Being YOU