About this role
Job title: Key Lead - Parkdale Mall, Hollister
About the Role The Key Lead is responsible for ensuring all customers receive a quality in-store experience by acting as the Floor Supervisor, guiding Brand Reps and Stock Associates and ensuring store operations run smoothly. As part of the store leadership team, you’ll focus on driving store performance on the floor through customer experience and team achievement of daily sales.
What You'll Do
- Perform opening and closing routines.
- Operate register/point-of-sale systems.
- Fulfill OMNI channel orders.
- Demonstrate product knowledge and brand awareness while driving sales.
- Build and maintain visual displays.
- Analyze reporting to inform decision making.
- Protect store assets and perform inventory control.
- Represent the brand and exemplify company culture and values.
What We're Looking For
- High School Diploma/G.E.D. preferred, or equivalent.
- 1 year of retail experience is preferred; retail supervisory/management experience is not required.
- Experience in leading groups or teams is preferred.
- Maintain a strong customer focus and exceptional interpersonal skills.
- Strong communication skills; knowledge of current fashion trends.
- Energetic, outgoing, assertive; take initiative and show confidence.
- Master adaptability and flexibility; balance multiple tasks while being detail-oriented.
- Engage in applied learning and proactive thinking; exhibit a strong work ethic.
Nice to Have
- 1 year of retail experience (preferred).
- Experience in leading groups or teams (preferred).
Compensation & Benefits
- Quarterly Sales Incentive Bonus
- Merchandise Discount
- Opportunities for Career Advancement
- Training and Development
- A Global Team of People Who'll Celebrate you for Being YOU