About this role
About the Role The Key Lead is responsible for ensuring all customers receive a quality in-store experience. They act as the Floor Supervisor, providing guidance and coaching to Brand Reps and Stock Associates, ensuring store operations run effectively. The Key Lead is part of the store leadership team, responsible for driving store performance on the floor through customer experience and team achievement of daily sales. What You'll Do
- Perform Opening and Closing Routines.
- Operate Register/Point of Sale systems.
- Fulfill OMNI Channel Orders.
- Demonstrate Product Knowledge and Brand Awareness while driving sales.
- Build and maintain Visual Displays.
- Analyze reporting to inform decision making.
- Protect Store Assets and perform Inventory Control.
- Represent the Brand and Exemplify Company Culture and Values.
- Work Schedule Requirements: Schedule will vary weekly but should expect to work at least 16 hours per week. Required availability on Saturdays and Sundays as well as certain holidays. In addition, during peak timeframes, hours will increase to support the needs of the business. What We're Looking For
- Education: High School Diploma/G.E.D. equivalent preferred
- Retail Experience: At least 1 year preferred
- Supervisor/ Managerial Experience: No supervisory/ management experience is required.
- Maintain a strong customer focus; demonstrate exceptional interpersonal skills; possess strong communication skills; show knowledge of current fashion trends; be energetic, outgoing, and assertive; take initiative and show confidence; master adaptability and flexibility; balance multiple tasks while being detail-oriented; engage in applied learning and proactive thinking; exhibit a strong work ethic. Compensation & Benefits
- Starting rate: £16.20 per hour (pay range £16.20 per hour).
- Benefits include: Quarterly Sales Incentive Bonus; Merchandise Discount; Flexible Schedule; Opportunities for Career Advancement; Associate Assistance Program; Training and Development; A Global Team of People Who'll Celebrate you for Being YOU (subject to 90-day probation).