About this role
Job title: Key Lead - OKC Outlets, Hollister
About the Role The Key Lead is a store leadership role responsible for ensuring a quality in-store experience by acting as Floor Supervisor and guiding Brand Reps and Stock Associates, driving store performance on the sales floor. You will help ensure store operations run smoothly while encouraging a high level of customer service and brand standards.
What You'll Do
- Perform Opening and Closing Routines.
- Operate Register/Point of Sale systems.
- Fulfill OMNI Channel Orders.
- Demonstrate product knowledge and brand awareness while driving sales.
- Build and maintain Visual Displays.
- Analyze reporting to inform decision making.
- Protect Store Assets & perform Inventory Control.
- Represent the Brand and Exemplify Company Culture and Values.
- Provide guidance and coaching to Brand Reps and Stock Associates to ensure store operations run effectively on the sales floor.
What We're Looking For
- High School Diploma/ G.E.D. preferred, or equivalent; 1 year of retail experience is preferred.
- Retail supervisory / management experience is not required; experience in leading groups or teams is preferred.
- Maintain a strong customer focus.
- Demonstrate exceptional interpersonal skills.
- Possess strong communication skills.
- Show knowledge of current fashion trends.
- Be energetic, outgoing, and assertive.
- Take initiative and show confidence.
- Master adaptability and flexibility.
- Balance multiple tasks while being detail-oriented.
- Engage in applied learning and proactive thinking.
- Exhibit a strong work ethic.
Nice to Have
- Prior leadership/ supervisory experience in retail (preferred).
- Familiarity with omnichannel retail operations and fulfilling online orders on the floor (optional).
Compensation & Benefits
- Quarterly Sales Incentive Bonus
- Merchandise Discount
- Opportunities for Career Advancement
- Opportunity to Become a Brand Affiliate
- Training and Development
- A Global Team of People Who'll Celebrate you for Being YOU