About this role
Job title: Key Lead - North County Mall, Hollister
About the Role The Key Lead acts as Floor Supervisor and member of the store leadership team to ensure a quality in-store experience for customers. They guide Brand Reps and Stock Associates and drive store performance on the floor through customer experience and daily sales.
What You'll Do
- Perform Opening and Closing Routines.
- Operate Register/Point of Sale systems.
- Fulfill OMNI Channel Orders.
- Demonstrate Product Knowledge and Brand Awareness while driving sales.
- Build and maintain Visual Displays.
- Analyze reporting to inform decision making.
- Protect Store Assets & perform Inventory Control.
- Represent the Brand and Exemplify Company Culture and Values.
- Act as Floor Supervisor by guiding and coaching Brand Reps and Stock Associates to ensure store operations run effectively.
- Support store leadership to achieve daily sales and superior customer experience on the floor.
What We're Looking For
- High School Diploma/G.E.D. preferred, or equivalent; 1 year of retail experience preferred.
- Retail supervisory/management experience is not required; experience in leading groups or teams is preferred.
- Maintain a strong customer focus.
- Demonstrate exceptional interpersonal skills.
- Possess strong communication skills.
- Show knowledge of current fashion trends.
- Be energetic, outgoing, and assertive.
- Take initiative and show confidence.
- Master adaptability and flexibility.
- Balance multiple tasks while being detail-oriented.
- Engage in applied learning and proactive thinking.
- Exhibit a strong work ethic.
Nice to Have
- Experience in leading groups or teams is preferred.
- Be energetic, outgoing, and assertive.
Compensation & Benefits
- Starting rate: $19.70 per hour.
- Quarterly Sales Incentive Bonus.
- Merchandise Discount.
- Opportunities for Career Advancement.
- Opportunity to Become a Brand Affiliate.
- Training and Development.
- A Global Team of People Who'll Celebrate you for Being YOU.