Key Lead m/w/d - Vivatsgasse, Hollister

Job title: Key Lead m/w/d - Vivatsgasse, Hollister

About the Role The Key Lead is responsible for ensuring all customers receive a quality in-store experience by acting as Floor Supervisor and guiding Brand Reps and Stock Associates to keep store operations running smoothly. As part of the store leadership team, the Key Lead drives on-floor performance through customer experience and daily sales achievement.

What You'll Do

• Perform opening and closing routines.
• Operate Register/Point of Sale systems.
• Fulfill OMNI Channel Orders.
• Demonstrate product knowledge and brand awareness while driving sales.
• Build and maintain visual displays.
• Analyze reporting to inform decision making.
• Protect store assets and perform inventory control.
• Represent the Brand and exemplify company culture and values.
• Availability: schedule will vary weekly but should expect to work at least 25 hours per week; required availability on Saturdays and Sundays as well as certain holidays; during peak timeframes, hours may increase to support the needs of the business.

What We're Looking For

• Education: High School Diploma/ G.E.D. equivalent preferred.
• Retail Experience: At least 1 year of retail experience is preferred.
• Supervisor/ Managerial Experience: No supervisory/ management experience is required.
• CEFR B2 Fluency in English & German, required.
• Maintain a strong customer focus.
• Demonstrate exceptional interpersonal skills.
• Possess strong communication skills.
• Show knowledge of current fashion trends.
• Be energetic, outgoing, and assertive.
• Take initiative and show confidence.
• Master adaptability and flexibility.
• Balance multiple tasks while being detail-oriented.
• Engage in applied learning and proactive thinking.
• Exhibit a strong work ethic.

Compensation & Benefits

• Salary: €36,500.00 annually for full-time; the posted range indicates €36,500.00–€36,500.00 annually. The full-time equivalent is 40 hours per week; this is a part-time role of 20 or 25 hours per week.
• Benefits and incentives: Quarterly Sales Incentive Bonus, Paid time off (which can increase with position and seniority), Merchandise Discount, Employee assistance program (including access to free psychological and behavioral health counseling), Flexible Schedule, Opportunities for Career Advancement, Opportunity to Become a Brand Affiliate, Training and Development, and a global team that celebrates you.