Key Lead m/w/d - Shopping City Sud, Hollister

Job title: Key Lead m/w/d - Shopping City Sud, Hollister

About the Role The Key Lead is responsible for ensuring all customers receive a quality in-store experience. They act as the Floor Supervisor, providing guidance and coaching to Brand Reps and Stock Associates to ensure store operations run effectively. As part of the store leadership team, they drive store performance on the floor through customer experience and achievement of daily sales.

What You'll Do

• Perform Opening and Closing Routines.
• Operate Register/Point of Sale systems.
• Fulfill OMNI Channel Orders.
• Demonstrate Product Knowledge, Brand Awareness, while driving sales.
• Build and maintain Visual Displays.
• Analyze reporting to inform decision making.
• Protect Store Assets & perform Inventory Control.
• Represent the Brand and Exemplify Company Culture and Values.

What We're Looking For

• Education: High School Diploma/G.E.D. or equivalent preferred.
• Retail Experience: At least 1 year of retail experience is preferred.
• Supervisor/ Managerial Experience: No supervisory/ management experience is required.
• CEFR B2 Fluency in English & German, required.
• Maintain a strong customer focus.
• Demonstrate exceptional interpersonal skills.
• Possess strong communication skills.
• Show knowledge of current fashion trends.
• Be energetic, outgoing, and assertive.
• Take initiative and show confidence.
• Master adaptability and flexibility.
• Balance multiple tasks while being detail-oriented.
• Engage in applied learning and proactive thinking.
• Exhibit a strong work ethic.

Compensation & Benefits

• Starting gross annual salary: €31,524.27 (full-time) with 38.5 hours/week; part-time 20 hours/week.
• Full-time equivalent hours: 38.5 per week.
• This is a part-time position of 20 hours per week.
• Starting gross annual salary is calculated based on the agreed working hours and paid in 12 equal monthly instalments plus two additional payments (14 salaries per year).
• The starting salary is subject to adjustments in line with the applicable Collective Bargaining Agreement (CBA) and may vary based on relevant industry experience.
• Benefits and incentives: Quarterly Sales Incentive Bonus; Merchandise Discount; Employee assistance program; Opportunities for Career Advancement; Training and Development; A Global Team of People Who'll Celebrate you for Being YOU.