Key Lead m/w/d - Rhein Center, Hollister

Job title: Key Lead m/w/d - Rhein Center, Hollister

About the Role

The Key Lead is responsible for ensuring all customers receive a high-quality in-store experience. As Floor Supervisor, you will guide Brand Reps and Stock Associates to ensure store operations run smoothly. You will be part of the store leadership team, driving store performance on the floor through customer experience and team achievement of daily sales.

What You'll Do

• Perform Opening and Closing Routines.
• Operate Register/Point of Sale systems.
• Fulfill OMNI Channel Orders.
• Demonstrate Product Knowledge, Brand Awareness, while driving sales.
• Build and maintain Visual Displays.
• Analyze reporting to inform decision making.
• Protect Store Assets & perform Inventory Control.
• Represent the Brand and Exemplify Company Culture and Values.
• Availability schedule will vary weekly but should expect to work at least 25 hours per week. Required availability on Saturdays and Sundays as well as certain holidays. In addition, during peak timeframes, hours will increase to support the needs of the business.

What We're Looking For

• Education: High School Diploma/ G.E.D. equivalent preferred.
• Retail Experience: At least 1 year of retail experience is preferred.
• Supervisor/ Managerial Experience: No supervisory/ management experience is required.
• CEFR B2 Fluency in English & German, required.
• Maintain a strong customer focus.
• Demonstrate exceptional interpersonal skills.
• Possess strong communication skills.
• Show knowledge of current fashion trends.
• Be energetic, outgoing, and assertive.
• Take initiative and show confidence.
• Master adaptability and flexibility.
• Balance multiple tasks while being detail-oriented.
• Engage in applied learning and proactive thinking.
• Exhibit a strong work ethic.

Compensation & Benefits

• The full-time starting rate for this position is €36,500.00 annually (i.e., the full time recruiting pay range for this position is €36,500.00– €36,500.00 annually). The starting rate and range may be modified in the future. For the avoidance of doubt, our current full time equivalent hours are 40 per week. This is a part-time position of 20 or 25 hours per week.
• Quarterly Sales Incentive Bonus
• Paid time off which can increase with position and seniority
• Merchandise Discount
• Employee assistance program; access to free psychological and behavioral health counseling
• Flexible Schedule
• Opportunities for Career Advancement
• Opportunity to Become a Brand Affiliate
• Training and Development
• A Global Team of People Who'll Celebrate you for Being YOU
• Note: visa/work authorization considerations may apply.