Key Lead m/w/d - Planken, Hollister

Job title: Key Lead m/w/d - Planken, Hollister

About the Role The Key Lead acts as the Floor Supervisor, ensuring a quality in-store experience for every customer. They guide Brand Reps and Stock Associates and help keep store operations running smoothly. As a member of the store leadership team, they drive on-floor performance through customer experience and team achievement of daily sales.

What You'll Do

• Perform Opening and Closing Routines.
• Operate Register/Point of Sale systems.
• Fulfill OMNI Channel Orders.
• Demonstrate Product Knowledge, Brand Awareness, while driving sales.
• Build and maintain Visual Displays.
• Analyze reporting to inform decision making.
• Protect Store Assets & perform Inventory Control.
• Represent the Brand and Exemplify Company Culture and Values.

What We're Looking For

• Availability Schedule will vary weekly but should expect to work at least 25 hours per week; required availability on Saturdays and Sundays as well as certain holidays. In addition, during peak timeframes, hours will increase to support the needs of the business.
• Education: High School Diploma/ G.E.D. equivalent preferred.
• Retail Experience: At least 1 year of retail experience is preferred.
• Supervisor/ Managerial Experience: No supervisory/ management experience is required.
• CEFR B2 Fluency in English & German, required.
• Maintain a strong customer focus.
• Demonstrate exceptional interpersonal skills.
• Possess strong communication skills.
• Show knowledge of current fashion trends.
• Be energetic, outgoing, and assertive.
• Take initiative and show confidence.
• Master adaptability and flexibility.
• Balance multiple tasks while being detail-oriented.
• Engage in applied learning and proactive thinking.
• Exhibit a strong work ethic.

Compensation & Benefits

• The full-time starting rate for this position is €36,500.00 annually (i.e., the full time recruiting pay range for this position is €36,500.00– €36,500.00 annually). The starting rate and range may be modified in the future. For the avoidance of doubt, our current full time equivalent hours are 40 per week. This is a part time position of 20 or 25 hours per week.
• Benefits and perks include: Quarterly Sales Incentive Bonus; Paid time off which can increase with position and seniority; Merchandise Discount; Employee assistance program; Flexible Schedule; Opportunities for Career Advancement; Opportunity to Become a Brand Affiliate; Training and Development; A Global Team of People Who'll Celebrate you for Being YOU.
• Visa/work authorization: Any job offers for this role could be subject to and conditional upon the applicant carrying out applicable work visa formalities.