Key Lead m/w/d - Monckebergstrasse

Job title: Key Lead m/w/d - Monckebergstrasse

About the Role The Key Lead is responsible for ensuring all customers receive a quality in-store experience. They act as Floor Supervisor, providing guidance and coaching to Brand Reps and Stock Associates to keep store operations running effectively. As part of the store leadership team, the Key Lead drives store performance on the floor through customer experience and achieving daily sales.

What You'll Do

• Perform Opening and Closing Routines.
• Operate Register/Point of Sale systems.
• Fulfill OMNI Channel Orders.
• Demonstrate Product Knowledge and Brand Awareness while driving sales.
• Build and maintain Visual Displays.
• Analyze reporting to inform decision making.
• Protect Store Assets & perform Inventory Control.
• Represent the Brand and Exemplify Company Culture and Values.
• Availability: schedule will vary weekly but you should expect to work at least 25 hours per week; required availability on Saturdays and Sundays as well as certain holidays; during peak timeframes, hours will increase to support the needs of the business.

What We're Looking For

• Education: High School Diploma/G.E.D. equivalent preferred.
• Retail Experience: At least 1 year of retail experience preferred.
• Supervisor/ Managerial Experience: No supervisory/ management experience is required.
• CEFR B2: Fluency in English & German required.
• Maintain a strong customer focus with exceptional interpersonal and communication skills.
• Knowledge of current fashion trends; energetic, outgoing, and assertive.
• Take initiative, show confidence, and demonstrate adaptability and flexibility.
• Master multi-tasking and stay detail-oriented; proactive, eager to learn.
• Exhibit a strong work ethic.

Compensation & Benefits

• Salary: €37,500.00 annually for full-time equivalent (note: this is a part-time role at 20 or 25 hours per week; full-time equivalent hours are 40 per week).
• Benefits and incentives include: Quarterly Sales Incentive Bonus; Paid time off (increases with position and seniority); Merchandise Discount; Employee assistance program; Flexible Schedule; Opportunities for Career Advancement; Training and Development; Brand Affiliate opportunities.
• Note: offers may be subject to applicable work visa formalities.