Key Lead m/w/d - Mall of Berlin

Job title: Key Lead m/w/d - Mall of Berlin

About the Role The Key Lead is responsible for ensuring all customers receive quality in-store experience. They act as the Floor Supervisor, providing guidance and coaching to Brand Reps and Stock Associates, ensuring store operations are running effectively. The Key Lead is part of the store leadership team, responsible for driving store performance on the floor through customer experience and team achievement of daily sales.

What You'll Do

• Perform Opening and Closing Routines.
• Operate Register/Point of Sale systems.
• Fulfill OMNI Channel Orders.
• Demonstrate Product Knowledge, Brand Awareness, while driving sales.
• Build and maintain Visual Displays.
• Analyze reporting to inform decision making.
• Protect Store Assets & perform Inventory Control.
• Represent the Brand and Exemplify Company Culture and Values.
• Availability: Schedule will vary weekly but should expect to work at least 25 hours per week. Required availability on Saturdays and Sundays as well as certain holidays. In addition, during peak timeframes, hours will increase to support the needs of the business.

What We're Looking For

• Education: High School Diploma/ G.E.D. equivalent preferred
• Retail Experience: At least 1 year of retail experience is preferred.
• Supervisor/ Managerial Experience: No supervisory/ management experience is required.
• CEFR B2 Fluency in English & German, required
• Maintain a strong customer focus. Demonstrate exceptional interpersonal skills. Possess strong communication skills. Show knowledge of current fashion trends. Be energetic, outgoing, and assertive. Take initiative and show confidence. Master adaptability and flexibility. Balance multiple tasks while being detail-oriented. Engage in applied learning and proactive thinking. Exhibit a strong work ethic.

Nice to Have

• Be energetic, outgoing, and assertive
• Ability to adapt to changing priorities and peak times

Compensation & Benefits

• Salary: €37,500.00 annually (full-time equivalent; 40 hours/week). Note: This is the starting rate for full-time; part-time hours (20-25 per week) may have different compensation.
• Quarterly Sales Incentive Bonus; Paid time off (which can increase with position and seniority); Merchandise Discount; Employee assistance program (free counseling); Flexible Schedule; Opportunities for Career Advancement; Opportunity to Become a Brand Affiliate; Training and Development; A Global Team of People Who'll Celebrate you for Being YOU.