Key Lead m/w/d - Forum Mittelrhein, Hollister

Job title: Key Lead m/w/d - Forum Mittelrhein, Hollister

About the Role The Key Lead is responsible for ensuring all customers receive a quality in-store experience by acting as the Floor Supervisor, guiding Brand Reps and Stock Associates, and ensuring store operations run smoothly. As part of the store leadership team, the Key Lead drives store performance through customer experience and team achievement of daily sales.

What You'll Do

• Perform Opening and Closing Routines.
• Operate Register/Point of Sale systems.
• Fulfill OMNI Channel Orders.
• Demonstrate Product Knowledge and Brand Awareness while driving sales.
• Build and maintain Visual Displays.
• Analyze reporting to inform decision making.
• Protect Store Assets & perform Inventory Control.
• Represent the Brand and exemplify Company Culture and Values.
• Availability schedule will vary weekly but expect to work at least 25 hours per week.
• Required availability on Saturdays and Sundays as well as certain holidays; during peak times, hours may increase to support business needs.

What We're Looking For

• Education: High School Diploma/G.E.D. equivalent preferred.
• Retail Experience: At least 1 year preferred.
• Supervisor/ Managerial Experience: No supervisory/management experience required.
• CEFR B2 Fluency in English & German required.
• Maintain a strong customer focus.
• Demonstrate exceptional interpersonal skills.
• Possess strong communication skills.
• Show knowledge of current fashion trends.
• Be energetic, outgoing, and assertive.
• Take initiative and show confidence.
• Master adaptability and flexibility.
• Balance multiple tasks while being detail-oriented.
• Engage in applied learning and proactive thinking.
• Exhibit a strong work ethic.

Compensation & Benefits

• Salary: €36,500.00 annually (for full-time); full-time equivalent hours are 40 per week. The starting rate and hours for this part-time role (20 or 25 hours per week) may differ. The posted range reflects the stated full-time equivalent.
• The full recruiting pay range for this position is €36,500.00– €36,500.00 annually.
• Quarterly Sales Incentive Bonus.
• Paid time off; Merchandise Discount.
• Employee assistance program (access to free psychological and behavioral health counseling).
• Flexible Schedule.
• Opportunities for Career Advancement.
• Opportunity to Become a Brand Affiliate; Training and Development.
• A Global Team of People Who'll Celebrate you for Being YOU.
• Note: Some job offers may be subject to applicable work visa formalities.
• This is a part-time role with approximately 20 or 25 hours per week.