Key Lead m/w/d - Dreilander Galerie, Abercrombie & Fitch

Job title: Key Lead m/w/d - Dreilander Galerie, Abercrombie & Fitch

About the Role

The Key Lead is responsible for ensuring all customers receive a quality in-store experience by acting as Floor Supervisor, guiding Brand Reps and Stock Associates and keeping store operations running smoothly. As part of the store leadership team, the Key Lead drives store performance on the floor through customer experience and the team's daily sales achievement. This position requires hands-on leadership on the sales floor and collaboration with the broader store team to uphold brand standards and values.

What You'll Do

• Open and Close Routines
• Operate Register/Point of Sale systems
• Fulfill OMNI Channel Orders
• Demonstrate Product Knowledge, Brand Awareness, while driving sales
• Build and maintain Visual Displays
• Analyze reporting to inform decision making
• Protect Store Assets & perform Inventory Control
• Represent the Brand and Exemplify Company Culture and Values
• Availability schedule will vary weekly and you should expect to work at least 25 hours per week, with required availability on Saturdays and Sundays and certain holidays. During peak periods, hours may increase to support business needs.

What We're Looking For

• Education: High School Diploma/G.E.D. equivalent preferred
• Retail Experience: At least 1 year of retail experience is preferred
• Supervisor/ Managerial Experience: No supervisory/ management experience is required
• CEFR B2 Fluency in English & German, required
• Maintain a strong customer focus
• Demonstrate exceptional interpersonal skills
• Possess strong communication skills
• Show knowledge of current fashion trends
• Be energetic, outgoing, and assertive
• Take initiative and show confidence
• Master adaptability and flexibility
• Balance multiple tasks while being detail-oriented
• Engage in applied learning and proactive thinking
• Exhibit a strong work ethic

Compensation & Benefits

• Salary: €36,500.00 annually for full-time; full-time equivalent hours are 40 per week; the starting rate and range may be modified in the future. This is a part-time position offering 20 or 25 hours per week.
• Benefits: Quarterly Sales Incentive Bonus; Paid time off; Merchandise Discount; Employee assistance program (free psychological and behavioral health counseling); Flexible Schedule; Opportunities for Career Advancement; Opportunity to Become a Brand Affiliate; Training and Development; A Global Team that will celebrate you for being YOU