Key Lead m/w/d - Alstertal, Hollister

Job title: Key Lead m/w/d - Alstertal, Hollister

About the Role The Key Lead is responsible for ensuring all customers receive a quality in-store experience by acting as the Floor Supervisor, guiding Brand Reps and Stock Associates to ensure store operations run smoothly. They are part of the store leadership team and drive store performance on the floor through exceptional customer experience and achievement of daily sales goals.

What You'll Do

• Perform Opening and Closing Routines.
• Operate Register/Point of Sale systems.
• Fulfill OMNI Channel Orders.
• Demonstrate Product Knowledge and Brand Awareness while driving sales.
• Build and maintain Visual Displays.
• Analyze reporting to inform decision making.
• Protect Store Assets & perform Inventory Control.
• Represent the Brand and Exemplify Company Culture and Values.

What We're Looking For

• Education: High School Diploma / G.E.D. equivalent preferred.
• Retail Experience: At least 1 year of retail experience preferred.
• Supervisor/ Managerial Experience: No supervisory/ management experience is required.
• CEFR B2 Fluency in English & German, required.
• Maintain a strong customer focus.
• Demonstrate exceptional interpersonal skills.
• Possess strong communication skills.
• Show knowledge of current fashion trends.
• Be energetic, outgoing, and assertive.
• Take initiative and show confidence.
• Master adaptability and flexibility.
• Balance multiple tasks while being detail-oriented.
• Engage in applied learning and proactive thinking.
• Exhibit a strong work ethic.

Nice to Have

• Not specified.

Compensation & Benefits

• The full-time starting rate for this position is €37,500.00 annually (i.e., the full time recruiting pay range for this position is €37,500.00 - €37,500.00 annually). The starting rate and range may be modified in the future.
• Quarterly Sales Incentive Bonus
• Paid time off which can increase with position and seniority
• Merchandise Discount
• Employee assistance program; access to free psychological and behavioral health counseling
• Flexible Schedule
• Opportunities for Career Advancement
• Opportunity to Become a Brand Affiliate
• Training and Development