About this role
Job title: Key Lead - Mall del Norte, Hollister
About the Role The Key Lead is responsible for ensuring all customers receive a quality in-store experience and acts as the Floor Supervisor, guiding Brand Reps and Stock Associates to keep store operations running smoothly. As part of the store leadership team, you’ll drive store performance on the floor through customer experience and team achievement of daily sales.
What You'll Do
- Opening and Closing Routines.
- Operate Register/Point of Sale systems.
- Fulfill OMNI Channel Orders.
- Demonstrate Product Knowledge, Brand Awareness, while driving sales.
- Build and maintain Visual Displays.
- Analyze reporting to inform decision making.
- Protect Store Assets & perform Inventory Control.
- Represent the Brand and Exemplify Company Culture and Values.
- Work Schedule Requirements: Schedule will vary weekly, but expect to work at least 12-16 hours per week with required availability on Saturdays and Sundays and certain holidays; hours can increase during peak times.
What We're Looking For
- High School Diploma/G.E.D. preferred, or equivalent; 1 year of retail experience preferred.
- Retail supervisory/management experience is not required; experience leading groups or teams is preferred.
- Maintain a strong customer focus; exceptional interpersonal and communication skills; knowledge of current fashion trends; energetic, outgoing, and assertive; take initiative and show confidence; adaptability and flexibility; ability to balance multiple tasks while being detail-oriented; proactive thinking and strong work ethic.
Nice to Have
- Retail supervisory/management experience is preferred; experience leading groups or teams is a plus.
- Familiarity with visual merchandising and Omni-Channel retail operations.
Compensation & Benefits
- Quarterly Sales Incentive Bonus
- Merchandise Discount
- Opportunities for Career Advancement
- Opportunity to Become a Brand Affiliate
- Training and Development
- A Global Team of People Who'll Celebrate you for Being YOU