About this role
Job title: Key Lead - Lakewood Center, Hollister
About the Role The Key Lead acts as the Floor Supervisor in the Hollister Lakewood Center store, guiding Brand Reps and Stock Associates to ensure a quality in-store customer experience and driving store performance on the sales floor. This role is part of the store leadership team and focuses on customer experience, sales, and team achievement.
What You'll Do
- Perform Opening and Closing Routines.
- Operate Register/Point of Sale systems.
- Fulfill Omni Channel Orders.
- Demonstrate Product Knowledge and Brand Awareness while driving sales.
- Build and maintain Visual Displays.
- Analyze reporting to inform decision making.
- Protect Store Assets & perform Inventory Control.
- Represent the Brand and Exemplify Company Culture and Values.
What We're Looking For
- High School Diploma/ GED preferred, or equivalent; 1 year of retail experience is preferred.
- Retail supervisory / management experience is not required.
- Experience in leading groups or teams is preferred.
- Maintain a strong customer focus.
- Demonstrate exceptional interpersonal skills.
- Possess strong communication skills.
- Show knowledge of current fashion trends.
- Be energetic, outgoing, and assertive.
- Take initiative and show confidence.
- Master adaptability and flexibility.
- Balance multiple tasks while being detail-oriented.
- Exhibit a strong work ethic.
Nice to Have
- Experience in leading groups or teams (preferred).
Compensation & Benefits
- The starting rate for this position is $19.70 per hour.
- Quarterly Sales Incentive Bonus
- Merchandise Discount
- Opportunities for Career Advancement
- Opportunity to Become a Brand Affiliate
- Training and Development
- A Global Team of People Who'll Celebrate you for Being YOU