Key Lead - Kalverstraat, Hollister

Job title: Key Lead - Kalverstraat, Hollister

About the Role Key Lead is responsible for ensuring all customers receive quality in-store experience. They act as Floor Supervisor, providing guidance to Brand Reps and Stock Associates, ensuring store operations run effectively. They are part of the store leadership team responsible for driving store performance on the floor through customer experience and daily sales.

What You'll Do

• Perform Opening and Closing Routines.
• Operate Register/Point of Sale systems.
• Fulfill OMNI Channel Orders.
• Demonstrate Product Knowledge, Brand Awareness, while driving sales.
• Build and maintain Visual Displays.
• Analyze reporting to inform decision making.
• Protect Store Assets & perform Inventory Control.
• Represent the Brand and Exemplify Company Culture and Values.

What We're Looking For

• Education- High School Diploma/ G.E.D. equivalent preferred.
• Retail Experience- At least 1 year of retail experience is preferred.
• Supervisor/ Managerial Experience- No supervisory/ management experience is required.
• CEFR B2 Fluency in English & Dutch, required.
• Maintain a strong customer focus.
• Demonstrate exceptional interpersonal skills.
• Possess strong communication skills.
• Show knowledge of current fashion trends.
• Be energetic, outgoing, and assertive.
• Take initiative and show confidence.
• Master adaptability and flexibility.
• Balance multiple tasks while being detail-oriented.
• Engage in applied learning and proactive thinking.
• Exhibit a strong work ethic.

Compensation & Benefits

• The full-time starting rate for this position is 33,882.21€ annually (i.e., the full-time recruiting pay range for this position is 33,882.21€–33,882.21€ annually). The starting rate and range may be modified in the future. For the avoidance of doubt, our current full-time equivalent hours are 38 per week.
• Quarterly Sales Incentive Bonus, Merchandise Discount, Opportunities for Career Advancement, Training and Development, A Global Team of People Who'll Celebrate you for Being YOU.