About this role
Job title: Key Lead - Jacksonville Mall, Hollister
About the Role The Key Lead is a store leadership role at Hollister in Jacksonville Mall, responsible for ensuring a quality in-store experience by acting as the Floor Supervisor and guiding Brand Reps and Stock Associates. They are part of the store leadership team and drive store performance on the floor through customer experience and daily sales goals.
What You'll Do
- Perform Opening and Closing Routines.
- Operate Register/Point of Sale systems.
- Fulfill OMNI Channel orders.
- Demonstrate Product Knowledge and Brand Awareness while driving sales.
- Build and maintain Visual Displays.
- Analyze reporting to inform decision making.
- Protect Store Assets and perform Inventory Control.
- Represent the Brand and exemplify Company Culture and Values.
- Provide guidance and coaching to Brand Reps and Stock Associates; support store operations on the floor.
What We're Looking For
- High School Diploma/G.E.D. preferred, or equivalent; 1 year of retail experience preferred.
- Retail supervisory/management experience is not required, but experience leading groups or teams is preferred.
- Maintain a strong customer focus; exceptional interpersonal and communication skills.
- Knowledge of current fashion trends; energetic, outgoing, and assertive.
- Take initiative, show confidence, and demonstrate adaptability and flexibility.
- Ability to balance multiple tasks with attention to detail; proactive learning and strong work ethic.
Nice to Have
- Previous retail environment experience and leadership experience are a plus.
Compensation & Benefits
- Quarterly Sales Incentive Bonus
- Merchandise Discount
- Opportunities for Career Advancement
- Opportunity to Become a Brand Affiliate
- Training and Development
- A Global Team of People Who'll Celebrate you for Being YOU