Key Lead - Houston Premium Outlets, Hollister

Job title: Key Lead - Houston Premium Outlets, Hollister

About the Role The Key Lead acts as the Floor Supervisor, guiding Brand Representatives and Stock Associates to ensure a high-quality in-store experience and smooth store operations. As a member of the store leadership team, you’ll drive on-floor performance through exceptional customer experiences and team achievement of daily sales.

What You'll Do

• Perform opening and closing routines.
• Operate Register/Point of Sale systems.
• Fulfill OMNI Channel Orders.
• Demonstrate product knowledge and brand awareness while driving sales.
• Build and maintain visual displays.
• Analyze reporting to inform decision making.
• Protect store assets and perform inventory control.
• Represent the brand and exemplify company culture and values.
• Support store scheduling and adapt to peak-time needs (hours may vary; at least 12-16 hours per week; weekends and some holidays required).
• Lead and coach Brand Reps and Stock Associates on the floor to maintain strong customer experiences and store performance.

What We're Looking For

• High School Diploma/G.E.D. preferred, or equivalent.
• 1 year of retail experience preferred.
• Retail supervisory/management experience is not required.
• Experience in leading groups or teams is preferred.
• Maintain a strong customer focus.
• Demonstrate exceptional interpersonal skills.
• Possess strong communication skills.
• Show knowledge of current fashion trends.
• Be energetic, outgoing, and assertive.
• Take initiative and show confidence.
• Master adaptability and flexibility.
• Balance multiple tasks while being detail-oriented.
• Engage in applied learning and proactive thinking.
• Exhibit a strong work ethic.

Nice to Have

• Retail supervisory/management experience preferred.

Compensation & Benefits

• Quarterly Sales Incentive Bonus
• Merchandise Discount
• Opportunities for Career Advancement
• Opportunity to Become a Brand Affiliate
• Training and Development
• A Global Team of People Who'll Celebrate you for Being YOU