About this role
Job title: Key Lead - Grapevine Mills, Hollister
About the Role
The Key Lead acts as the Floor Supervisor to ensure a quality in-store experience for customers. As part of the store leadership team, they guide Brand Representatives and Stock Associates to keep store operations running smoothly and drive daily sales through customer service and team performance. Schedule will vary weekly, with a minimum of 12-16 hours per week and required availability on Saturdays, Sundays, and certain holidays; hours may increase during peak times.
What You'll Do
- Open and close routines
- Operate Point of Sale systems (POS)
- Fulfill OMNI Channel Orders
- Demonstrate product knowledge and brand awareness while driving sales
- Build and maintain visual displays
- Analyze reporting to inform decision making
- Protect store assets and perform inventory control
- Represent the Brand and exemplify company culture and values
What We're Looking For
- High School Diploma/GED preferred, or equivalent; 1 year retail experience preferred
- Retail supervisory/management experience is not required, but experience leading groups or teams is preferred
- Maintain a strong customer focus; exceptional interpersonal skills; strong communication
- Knowledge of current fashion trends; energetic, outgoing, and assertive
- Take initiative, show confidence; master adaptability and flexibility
- Balance multiple tasks while being detail-oriented; proactive thinking and strong work ethic
Compensation & Benefits
- Quarterly Sales Incentive Bonus
- Merchandise Discount
- Opportunities for Career Advancement
- Opportunity to Become a Brand Affiliate
- Training and Development
- A Global Team of People Who'll Celebrate you for Being YOU