About this role
Job title: Key Lead - First Colony Mall, Hollister
About the Role The Key Lead is the floor supervisor who ensures an outstanding in-store experience. They guide Brand Reps and Stock Associates and help drive store performance on the floor through customer experience and daily sales goals. This role is part of the store leadership team and focuses on hands-on leadership, operational effectiveness, and brand representation.
What You'll Do
- Perform Opening and Closing Routines.
- Operate Register/Point of Sale systems.
- Fulfill OMNI Channel Orders.
- Demonstrate Product Knowledge, Brand Awareness, while driving sales.
- Build and maintain Visual Displays.
- Analyze reporting to inform decision making.
- Protect Store Assets & perform Inventory Control.
- Represent the Brand and Exemplify Company Culture and Values.
What We're Looking For
- High School Diploma/G.E.D. preferred, or equivalent; 1 year of retail experience is preferred.
- Retail supervisory / management experience is not required, but experience in leading groups or teams is preferred.
- Maintain a strong customer focus; demonstrate exceptional interpersonal skills; possess strong communication skills; show knowledge of current fashion trends.
- Be energetic, outgoing, and assertive; take initiative and show confidence; adaptability and flexibility; balance multiple tasks while being detail-oriented; engage in proactive thinking; exhibit a strong work ethic.
Nice to Have
- Leadership experience or prior supervisory exposure is preferred.
Compensation & Benefits
- Quarterly Sales Incentive Bonus
- Merchandise Discount
- Opportunities for Career Advancement
- Opportunity to Become a Brand Affiliate
- Training and Development
- A Global Team of People Who'll Celebrate you for Being YOU