About this role
Job title: Key Lead - Buchanan Galleries, Hollister
About the Role The Key Lead acts as the Floor Supervisor, ensuring a quality in-store experience for customers. As part of the store leadership team in Buchanan Galleries, Hollister, they drive on-floor performance and guide Brand Reps and Stock Associates to deliver strong sales and customer service.
What You'll Do
- Perform Opening and Closing Routines
- Operate Register/Point of Sale systems
- Fulfill OMNI Channel Orders
- Demonstrate Product Knowledge and Brand Awareness, while driving sales
- Build and maintain Visual Displays
- Analyze reporting to inform decision making
- Protect Store Assets & perform Inventory Control
- Represent the Brand and exemplify Company Culture and Values
- Work Schedule: Schedule will vary weekly but should expect to work at least 16 hours per week. Required availability on Saturdays and Sundays as well as certain holidays. In addition, during peak timeframes, hours will increase to support the needs of the business.
What We're Looking For
- Education: High School Diploma/G.E.D. equivalent preferred
- Retail Experience: At least 1 year of retail experience is preferred
- Supervisor/ Managerial Experience: No supervisory/ management experience is required
- Maintain a strong customer focus
- Demonstrate exceptional interpersonal skills
- Possess strong communication skills
- Show knowledge of current fashion trends
- Be energetic, outgoing, and assertive
- Take initiative and show confidence
- Master adaptability and flexibility
- Balance multiple tasks while being detail-oriented
- Engage in applied learning and proactive thinking
- Exhibit a strong work ethic
Compensation & Benefits
- Salary: starting rate £13.80 per hour
- Benefits: Quarterly Sales Incentive Bonus; Merchandise Discount; Flexible Schedule; Opportunities for Career Advancement; Associate Assistance Program; Opportunity to Become a Brand Affiliate; Training and Development; A Global Team of People Who'll Celebrate you for Being YOU (pending completion of 90 day probationary period)
- Additional notes: Any job offers may be subject to work visa formalities.