Key Lead

Job title: Key Lead

About the Role The Key Lead serves on the store leadership team at Ashford Designer Outlet, Hollister, ensuring every customer receives a quality in-store experience. As Floor Supervisor, you'll guide and coach Brand Reps and Stock Associates to keep store operations running smoothly and drive on-the-floor performance through customer experience and daily sales.

What You'll Do

• Perform Opening and Closing Routines.
• Operate Register/Point of Sale systems.
• Fulfill OMNI Channel Orders.
• Demonstrate Product Knowledge, Brand Awareness, while driving sales.
• Build and maintain Visual Displays.
• Analyze reporting to inform decision making.
• Protect Store Assets & perform Inventory Control.
• Represent the Brand and Exemplify Company Culture and Values.

What We're Looking For

• Education: High School Diploma/G.E.D. equivalent preferred.
• Retail Experience: At least 1 year of retail experience is preferred.
• Supervisor/Managerial Experience: No supervisory/management experience is required.
• Maintain a strong customer focus.
• Demonstrate exceptional interpersonal skills.
• Possess strong communication skills.
• Show knowledge of current fashion trends.
• Be energetic, outgoing, and assertive.
• Take initiative and show confidence.
• Master adaptability and flexibility.
• Balance multiple tasks while being detail-oriented.
• Engage in applied learning and proactive thinking.
• Exhibit a strong work ethic.

Compensation & Benefits

• Starting rate: £13.80 per hour.
• A&F benefits and programs including Quarterly Sales Incentive Bonus, Merchandise Discount, Flexible Schedule, Opportunities for Career Advancement, Associate Assistance Program, Opportunity to Become a Brand Affiliate, Training and Development, and a Global Team of People Who'll Celebrate you for Being YOU (subject to 90-day probation).