Key Account Technologist

Job title: Key Account Technologist

About the Role Join ASM as a Key Account Technologist (KAT), the product expert who supports targeted customers and internal teams while driving new products, improvements, and modifications. You’ll help expand market share through DTOR selections and ensure competitive process performance of installed bases, while contributing to the ALD technology roadmap and cross-functional PLC execution.

What You'll Do

• Manage NPI, product improvements, and modifications for key product unit installed base.
• Develop and maintain relationships with key customers.
• Manage all technical account aspects of customers.
• Resolve process and hardware-related escalations in the field.
• Define, maintain, and implement BKM process for all process applications – including standards, specs, and recipes; installed base performance.
• Support highly engaged working relationship between KAT department, ASM's customer account teams and customers' engineers to ensure all customer needs and requirements are understood and addressed.
• Drive close cooperation with multiple internal stakeholders, especially with Process Development teams, Global Sales, Service and Spares, Account Teams, Engineering and Global Product Management (GPM).

What We're Looking For

• Excellent Korean, Japanese, or Mandarin language skills, both written and spoken.
• 5+ years (or 3+ years with Ph.D.) experience in the semiconductor wafer processing or capital equipment industry.
• Master's degree (or above) in material science, physics, chemical, mechanical or electrical engineering, or related field.
• Related work experience can include process engineering, technical marketing, or product support.
• Proven ability to drive continuous improvement across operations.
• Able to build long term relationships of trust with customers.
• Strong written and verbal communication skills including excellent presentation and influencing skills.
• Semiconductor experience should be primarily focused on atomic layer deposition (ALD) or chemical vapor deposition (CVD).
• Experience in work function, metallization, silicides, and electrodes in logic or memory is preferred.

Nice to Have

• Experience with ALD/CVD deposition processes.
• Knowledge of work function, metallization, silicides, and electrodes in logic or memory (preferred).

Compensation & Benefits

• Salary not disclosed in the posting; benefits are not listed.