About this role

We are seeking an experienced Key Account Officer to manage and grow relationships with the company’s major and strategic B2B customers.
The ideal candidate will be responsible for driving revenue from existing accounts, identifying new business opportunities within key clients, and ensuring strong customer retention and satisfaction.

Manage and develop relationships with key/high-value corporate accounts.
Drive revenue growth and achieve sales targets across assigned accounts.
Identify and pursue upselling and cross-selling opportunities.
Develop account plans and strategies to increase customer value and retention.
Build strong relationships with key decision-makers, procurement teams, and other stakeholders.
Negotiate pricing, contracts, payment terms, and other commercial agreements.
Understand client needs and provide appropriate products/services or solutions.
Prepare proposals, quotations, presentations, and commercial reports.
Monitor account performance, sales pipeline, and revenue forecasts.
Resolve customer issues and coordinate with internal teams to ensure excellent service delivery.
Track market and competitor activities and identify opportunities for account growth.
Maintain accurate customer and sales records using CRM or other reporting tools.

B.Sc. / HND in Business Administration, Marketing, Sales, or a related field.
3–5 years of proven B2B sales/key account management experience.
Demonstrated experience managing large, strategic, or high-value corporate accounts.
Proven track record of revenue growth, account retention, and achieving sales targets.
Strong experience in client relationship management and commercial negotiations.
Ability to identify and convert upselling and cross-selling opportunities.
Excellent communication, presentation, negotiation, and problem-solving skills.
Proficiency in Microsoft Office and CRM/sales management tools
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Key Account Officer