Key Account Manager

About the Role Signify is seeking a Key Account Manager based in Costa Rica to build and foster relationships with selected Professional Trade key accounts. You will develop strategic plans to achieve sales targets, coordinate with internal teams to deliver solutions, and drive revenue growth and profitability.

What You'll Do

• Manage key professional trade accounts (electrical wholesalers, distributors, major installer networks) to meet sales targets, revenue growth, and profitability within assigned accounts or territory.
• Develop and execute joint business plans with trade partners to grow sell-out, expand product listings, and increase market share.
• Analyze market trends and customer needs to identify new business opportunities; optimize assortment, pricing, and promotions.
• Collaborate with installers and contractors to create demand and drive pull-through from trade partners.
• Drive continuous improvement by gathering client feedback and implementing efficiency solutions; resolve issues promptly.
• Promote the full Professional portfolio tailored to trade channel needs including LED lamps and luminaires and connected systems.
• Ensure accurate sales forecasting, pipeline management, and CRM reporting for planning and transparency.
• Monitor execution quality across trade marketing, logistics, and aftersales to ensure operational excellence.
• Drive partner enablement through training on new products, connected solutions, and sustainability offerings.
• Continuously enhance knowledge of Signify solutions, connected systems, and market developments through learning programs and sales capability initiatives.

What We're Looking For

• Bachelor's degree in Business Administration, Sales, Marketing, or related field.
• 5+ years of proven experience in key account management or sales within professional trade sectors, demonstrating success in strategic planning, customer relationship management, and cross-functional coordination.
• Background in lighting, electrical, or industrial goods sectors preferred.
• Familiarity with wholesale distribution channels and B2B sales dynamics, including online sales in the electrical trade.
• Experience in negotiating rebates and campaign contracts, pricing, and service agreements.
• Based in Costa Rica or eligible to work there.