About this role
Job title: Key Account Manager Service Market Direct Accounts
About the Role The Key Account Manager Service Market Direct Accounts is responsible for selling products and services to Volvo Trucks Belux direct customers. As the single point of contact, you act as the internal and external interface for all after-sales questions. You will be part of a dynamic team, working closely with all departments of our Market Company and the head office, including Sales & Marketing, Services & After-Sales, Retail, etc.
What You'll Do
- Sell and manage service contracts for national customers; follow up on these contracts.
- Provide data related to the after-sales market for bids or specifications, in coordination with the Commercial department.
- Promote and support the use of Volvo Connect with national customers.
- Develop spare parts sales with national customers.
- Organize spare parts logistics for national customers (stock management, direct deliveries).
- Follow up on technical and commercial requests, in close collaboration with the Service department.
- Handle complaints related to the quality of products or services.
What We're Looking For
- Strong interest in digitalization and the transport sector.
- Experience with dealer systems (e.g., GDS, VDA+) is a plus.
- Fluency in Dutch, French, and English, both spoken and written.
- Solid commercial drive, capable of balancing proactive hunting and customer development.
- Proven communication and influencing skills; ability to collaborate with diverse stakeholders.
- Dynamic, natural leadership that motivates others to achieve objectives.