Key Account Manager

Job title: Key Account Manager

About the Role Mattel is seeking a high-impact Key Account Manager to lead the Walmart Dolls IP business and drive profitable growth within a critical retail partnership. As the category owner, you’ll own strategy, customer relationships, sales execution, forecasting, and profitability, partnering with Walmart teams and cross-functional Mattel partners. This role is based in Rogers, AR and requires travel to the customer and Mattel’s headquarters.

What You'll Do

• Manage Mattel Dolls IP product lines, serving as the primary business owner with buying, planning, advertising, merchandising, and finance teams.
• Achieve quarterly and annual sales, revenue, and profitability targets using data and shopper insights to drive ROI.
• Build and maintain strong customer relationships as a trusted partner and identify opportunities to expand Mattel's presence in the category.
• Lead customer meetings and business reviews, providing data-driven recommendations to identify opportunities, mitigate risks, and support joint objectives.
• Manage forecasting, inventory planning, and pledge reviews, proactively identifying risks and opportunities to deliver sales and profitability goals.
• Oversee trade funding, market development funds, and customer investments, ensuring effective resource allocation and ROI.
• Develop merchandising strategies, including line reviews, planograms, displays, and promotional programs, to improve assortment productivity and drive sales.
• Maintain accurate item setup, assortment management, and fill/cut reporting to support inventory management and flawless execution.
• Attend toy fairs, line reviews, and product previews while maintaining a deep understanding of Mattel brands, product lines, category trends, and competitive activity.
• Partner cross-functionally with Marketing, Sales Planning, Supply Chain, Customer Fulfillment, Finance, and Retail Marketing to ensure strong execution and customer support.
• Monitor category trends, retailer strategies, and competitive activity; translate insights into actionable recommendations to strengthen Mattel's position.
• Foster One Mattel and collaboration across categories to enhance the local team culture.

What We're Looking For

• Bachelor's degree in Business Administration or related field.
• 5 years’ related experience in either CPG or Mass-Market Retailer.
• Experience in Account Management or related functions (forecasting and planning, category management, promotional planning, buying, etc.).
• Experience in Toys or General Merchandise categories preferred.
• Experience working with Walmart or Sam’s Club preferred.
• Insights-based: Strong analytical capabilities with proficiency in Excel, PowerPoint, and retail data platforms (Retail Link / Scintilla experience preferred).
• Collaborative: Demonstrated success influencing cross-functional teams and external customers.
• Poised: Excellent presentation, negotiation, communication, and storytelling skills.
• Driven: Ability to manage multiple priorities in a fast-paced environment.
• Accountable: High attention to detail, integrity, and ownership mindset.
• Curious: Proactive learner who seeks opportunities and embraces challenges.

Nice to Have

• Optional/preferred qualifications (only if mentioned)

Compensation & Benefits

• Salary: USD 101,000 – 122,000 yearly.
• Mattel offers competitive total pay programs, comprehensive benefits, and resources to help every employee reach their full potential.