Key Account Manager

Location

Guaynabo, PR, US

Edgewell is a global team of over 6,000 visionaries, doers and makers. Our secret is people, and we have an inspiring and collaborative global force of them. Our portfolio of over 25 brands touches lives in more than 50 countries by making useful things joyful. Together, we reimagine good mornings and endless summers, strive for more sustainable ways to beautify and bond, and do it all with not only confidence but determination.

Position Summary

The Key Account Manager is responsible for leading the commercial strategy, business development, and profitable growth of the company’s portfolio across strategic customers and distribution partners. The role requires strong experience managing both Modern Trade and Indirect Channel customers, with the ability to develop tailored commercial strategies, execute joint business plans, and drive sustainable growth across different route-to-market models.

At present, the primary focus of the position is the Indirect Channel, leading the end-to-end commercial relationship with assigned distributor partners and indirect customers. The role is accountable for developing and executing customer growth strategies, promotional plans, and commercial initiatives that deliver net sales, sell-out, market share, profitability, service levels, and operational excellence.

The position serves as the key commercial interface between the company and its business partners, ensuring strong alignment across Sales, Trade Marketing, Supply Chain, Finance, and external stakeholders to drive disciplined execution and sustainable business growth.

Given the evolving needs of the business, the role may also support or assume responsibility for additional channels, including Modern Trade accounts, strategic customers, or commercial initiatives, leveraging its broad commercial expertise across multiple customer environments and go-to-market models.

Key Responsibilities

• Customer Strategy & Business Development
• Develop Joint Business Plans with distributors, defining growth priorities, category opportunities, execution plans, investment needs, and performance targets.
• Identify new business opportunities across customers, categories, geographies, and channels to accelerate Net Sales, Sell-Out, Distribution, and Market Share.
• Build strong, strategic relationships with key customer stakeholders at multiple levels (distributor leadership, commercial teams, and key customer stakeholders).
• Act as the main commercial link between Edgewell and distributor partners, ensuring alignment with company priorities and regional commercial guidelines.
• Commercial Planning & Execution
• Translate company strategy into customer-specific plans, ensuring alignment with brand priorities and financial targets.
• Develop and execute promotional calendars, seasonal plans, and activation strategies.
• Ensure flawless execution of in-store initiatives, displays, and secondary placements.
• Collaborate with Trade Marketing