Key Account Manager

Ecolab is seeking a results-driven Key Account Manager to lead and grow strategic customer relationships within the Institutional business. This role is responsible for managing key customer accounts, driving profitable growth, developing long-term account strategies, and ensuring exceptional customer satisfaction. The successful candidate will partner with cross-functional teams to deliver innovative solutions and create value for both customers and Ecolab.

What You’ll Do

• Develop and maintain strong relationships with key customer stakeholders.

• Drive new business acquisition and identify opportunities for account growth.

• Retain and expand existing customer business through strategic account management.

• Lead customer planning and account strategy development.

• Negotiate contracts, pricing agreements, and commercial terms.

• Promote and support innovative Ecolab solutions and digital capabilities.

• Ensure customer expectations and service commitments are consistently met.

• Manage account profitability and identify opportunities to improve financial performance.

• Collaborate with internal teams to execute customer initiatives and resolve issues.

• Mentor and support colleagues while sharing market and customer insights.

• Minimum Qualifications

• Bachelor’s degree in business, Marketing, Sales, or a related field.

• Proven experience in sales, key account management, or customer relationship management.

• Strong negotiation and contract management skills.

• Excellent communication and stakeholder management abilities.

• Demonstrated ability to drive sales growth and achieve business objectives.

• Strong analytical and financial acumen.

• Ability to manage multiple priorities and work effectively in a fast-paced environment.

• Preferred Qualifications

• Experience managing large national, regional, or multi-site customer accounts.

• Experience within the hospitality, food service, healthcare, or institutional sectors.

• Previous experience in a leadership or mentoring capacity.

• Knowledge of solution-based selling and strategic account planning.

• Experience working in a matrix organization and collaborating across functions.

• Prior experience with Ecolab products, services, or similar industry solutions.