Key Account Manager

Key Responsibilities

• Manage day-to-day client relationships across your assigned portfolio
• Create and maintain annual account plans: client org map, revenue history, product roadmap, regulatory exposure, expansion opportunities
• Drive the renewal process proactively, well before contract expiry
• Identify expansion opportunities by monitoring client product pipelines, regulatory exposure, and service breadth gaps
• Conduct Quarterly Business Reviews — present partnership value, capture client priorities, propose forward recommendations
• Cross-sell additional service lines with specific business cases tailored to each client’s needs
• Coordinate with delivery teams on project status, timeline issues, and quality concerns
• Receive new accounts from Business Development through a structured onboarding process
• Escalate churn risks with a proposed recovery plan
• Work with Technical Solutions Managers to identify cross-divisional bundling opportunities
• Perform and follow the DEKRA and Onward Security Code of Conduct, and follow all physical and digital security practices
• Perform other duties as directed

Requirements

• 3–7 years in key account management, client success, or technical sales in B2B services
• Client-centric, organized, and commercially assertive — able to spot cross-sell opportunities in technical conversations
• Comfortable presenting commercial recommendations to senior client stakeholders
• Analytical enough to read account data, identify growth patterns, and prioritize expansion targets
• Experience managing renewal cycles and proactive retention strategies
• Fluent in Mandarin Chinese and functional English, TOEIC 650+ or equivalent English proficiency

Preferred Qualifications

• Experience in TIC, cybersecurity, product certification, or compliance services
• Familiarity with structured account planning frameworks or account health scoring
• Understanding of EU regulatory timelines (CRA, RED) and their impact on manufacturer compliance needs
• Experience coordinating cross-functional resources (technical, delivery, commercial) to serve key accounts

In addition to an attractive salary and comprehensive social benefits, we also provide you with the opportunity to work independently and take on responsibility from an early stage. We stand for many and varied career options and invest in your further development.