Key Account Manager Defence & Public Safety

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KAM Defence and Public Safety

Reading,Berkshire,United Kingdom

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Job description

Company and benefits

Job ID

791725

About Ericsson

Ericsson is a global leader in communications technology and services. Through our Mission Critical Networks (MCN) organization, we enable governments, public safety agencies, defence organizations, and critical infrastructure providers to transform their operations through secure, resilient, and innovative communications solutions.

As 5G and mission-critical broadband technologies reshape the way public safety and defence organizations operate, Ericsson is uniquely positioned to support digital transformation, operational effectiveness, and national resilience.

Role Purpose

The Key Account Manager (KAM) for Defence & Public Safety, United Kingdom, is responsible for securing short- and long-term profitable business growth through proactive business development, strategic customer engagement, and effective management of Ericsson resources. The role requires a deep understanding of the UK Defence and Public Safety ecosystem and a strong ability to build trusted executive-level relationships across government, armed forces, emergency services, security agencies, and associated industry stakeholders.

The KAM is accountable for driving sales performance, profitability, customer satisfaction, and long-term business growth while positioning Ericsson as a strategic partner and thought leader in mission-critical communications and digital transformation.

Key Responsibilities

• Strategic Business Development

• Develop and execute the long-term account strategy for the UK Defence and Public Safety sector.

• Identify, qualify, and secure short-, medium-, and long-term business opportunities that drive sustainable growth and market leadership.

• Position Ericsson as a trusted advisor and technology leader in mission-critical communications, defence communications, secure networks, private networks, and public safety broadband solutions.

• Collaborate with the EMEA Mission Critical Networks Business Development organization to shape opportunities and accelerate market growth.

• Customer and Stakeholder Leadership

• Establish and maintain executive relationships with key customers, government agencies, defence organizations, emergency services, system integrators, and industry partners.

• Develop a comprehensive understanding of customer strategies, operational challenges, procurement processes, and transformation priorities.

• Act as Ericsson's executive sponsor for strategic engagements across the Defence and Public Safety portfolio.

• Drive customer satisfaction, loyalty, and long-term partnership development.

• Sales and Commercial Management

• Deliver orders, sales, profitability, and cash flow targets for the assigned portfolio.

• Own and govern sales opportunities, business cases, and commercial proposals from opportunity identification through contract closure.

• Lead negotiations in both public sector procurement environments and commercial contract discussions.

• Ensure effective management of working capital, contractual commitments, and commercial risk.

• Coordinate cross-functional bid teams and ensure alignment of all Ericsson resources supporting the customer.

• Market Leadership and Industry Engagement

• Monitor market developments, competitive activities, procurement programmes, and policy changes affecting the UK Defence and Public Safety sectors.

• Represent Ericsson at industry events, customer forums, defence exhibitions, and public safety conferences.

• Influence strategic market direction through thought leadership and engagement with key ecosystem stakeholders.

• Contribute to Ericsson's growth strategy for Mission Critical Networks across the UK and wider EMEA region.

• Leadership and Team Development

• Lead and inspire diverse virtual and cross-functional teams supporting strategic customer engagements.

• Coach and develop high-performing teams and foster collaboration across sales, solutioning, delivery, legal, finance, and business development functions.

• Promote Ericsson's values, ethics, and commitment to health, safety, and well-being.

• Qualifications and Experience

• Required Experience

• Minimum 10 years of successful sales, account management, or business development experience within Defence, Public Safety, Mission Critical Communications, Government, Security, or Critical Infrastructure sectors.

• Proven track record of securing and managing complex strategic accounts and large-scale transformational programmes.

• Experience leading major public sector procurement and competitive tender processes.

• Demonstrated success in driving profitable business growth and