About this role
Job title: Key Account Manager
About the Role
At Daktela, you will join a fast-growing European SaaS company that is innovating and disrupting the customer care industry. You will contribute to building one of the leading CCaaS platforms that helps over 1,600 companies worldwide to deliver excellent customer care. As a Key Account Manager, you’ll act as a trusted partner for prospects and manage an existing portfolio to unlock more value from Daktela.
What You'll Do
- Work with incoming leads while also proactively seeking new business opportunities.
- Lead discovery calls, identify customer pain points, and show how Daktela can deliver real business value.
- Run consultations and product demos that clearly demonstrate what makes Daktela unique.
- Represent Daktela at trade shows, events, and conferences.
- Bring customer insights back to the company and influence product development — we are a product-first company.
- Collaborate with Marketing, Technical Support and Customer Onboarding teams to support your deals.
What We're Looking For
- At least 2 years of experience in business development or B2B sales (ideally in IT consulting, SaaS, Telco, or contact-center solutions).
- Excellent communication and presentation skills, with the ability to adapt to different audiences.
- Analytical thinking and the ability to ask the right questions to uncover real customer needs.
- Independence, proactivity, and strong follow-through.
- Genuine interest in technology, SaaS, and digital communication.
- Communicative level of English.
Nice to Have
- Active use of AI tools.
Compensation & Benefits
- Unlimited commission potential
- New modern offices
- 5 weeks of vacation
- Hybrid work environment (home office)
- Referral bonus
- Sick days